Customer Success Consultant

Company Overview

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online. Winner of the Visa Everywhere Initiative 2020, we are a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce and continue to grow.

Job Description

At Fygaro, we are on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.

Responsibilities

• Guide new customers through onboarding and ensure a smooth setup experience
• Understand merchant needs and recommend the right Fygaro solutions
• Drive product adoption across features like payments, links, shops, and vPOS
• Proactively identify opportunities to improve customer performance and retention
• Handle customer inquiries across video call, chat, emai...