Customer Success Director at JETNET

Lead customer experience innovations at JETNET as the Customer Success Director. This role is integral to enhancing retention and developing effective onboarding processes for our aviation clients.
In this newly created leadership position, you will manage account strategies for JETNET, WINGX, and other subsidiaries. With more than seven years of experience in account management, your role will involve developing comprehensive success programs that drive customer satisfaction and retention across various business units.
Key Responsibilities:
• Enhance customer retention and renewal performance
• Create and implement scalable onboarding and success frameworks
• Establish proactive monitoring and at-risk intervention measures
• Serve as a key escalation point for customer challenges
• Lead cross-sell initiatives in line with company goals
Requirements:
• 7+ years in account management or customer success roles
• Minimum 3 years in leadership positions
• P...