Customer Success Director

Obrela Security Industries is seeking a Customer Success Director to lead and scale our Customer Success function as part of our continued growth. The Customer Success Director will own the end-to-end customer lifecycle, overall customer experience, satisfaction, retention, and expansion, ensuring that Managed Cyber Security engagements are delivered with exceptional quality, consistency, and business impact.

The ideal candidate is a senior leader with strong customer management and operational experience, a deep understanding of managed services, and solid knowledge of cybersecurity technologies and practices. This role combines strategic leadership, executive customer engagement, and cross-functional collaboration across service delivery, sales, and product teams.

Responsibilities

Customer Strategy & Leadership

• Define and own the Customer Success strategy