Customer Success Engineer — Adoption & Technical Support

Location: Ciudad de México

Salary: MXN 921.000 - 1.290.000

Descripción del empleo: A leading technology company based in Mexico is seeking a Customer Success Engineer (CSE) to drive product adoption and ensure customer success. The CSE will manage customer onboarding, provide training, troubleshoot issues, and collaborate with cross‑functional teams to enhance satisfaction and retention. Ideal candidates will have 2 years of customer support experience and expertise with SaaS ITIM products and cloud platforms like AWS or Azure. Join us to help optimize customer engagement and remove technical barriers.