IB
Customer Success Engineer - Automation (Infrastructure Delivery Automation)
IBM
Full-time
PETALING JAYA, Malaysia
other-general
Posted:
June 06, 2026
Location:
PETALING JAYA, Malaysia, Malaysia
Job Description
**Introduction**
As a Customer Success Engineer, you will design viable client solutions by leveraging current IBM Automation product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value.
**Your role and responsibilities**
Your primary responsibilities will include:
• Design Client Solutions: Design viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, POVs, Workshops, Solution Design, and MVPs.
• Drive Customer Value: Drive customer value by activating entitlements, finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans: Develop a success plan that describes deployment roadmap(s...
As a Customer Success Engineer, you will design viable client solutions by leveraging current IBM Automation product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value.
**Your role and responsibilities**
Your primary responsibilities will include:
• Design Client Solutions: Design viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, POVs, Workshops, Solution Design, and MVPs.
• Drive Customer Value: Drive customer value by activating entitlements, finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans: Develop a success plan that describes deployment roadmap(s...
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Job Type:
Full-time
Location:
PETALING JAYA, Malaysia
Posted:
June 06, 2026
Deadline:
June 13, 2026