Customer Success Engineer

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The Customer Success Engineer contributes to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers. He/She will also address customer issues as required by a given business scenario.

- Resolve incidents and issues as they arise.
- Ensures that raised production tickets are closed within SLA.
- Reviews and assesses Service Requests raised by Business and ensures development is within committed schedule.
- Acts as an alternate Scrum Master wheneve...