Customer Success Engineer

The goal of a Customer Success Engineer (CSE) is to be able to drive customer engagement and product usage through in-depth technical account reviews for various modules of our IT Complete platform. CSE’s engage with customers to identify Professional Services opportunities and Scope project-based engagements. Additionally, the CSE will own customer success engagements which support the resolution of critical deployment, product configuration, or related challenges. These actions will support sales growth and reduction of churn. Customer Success Engineers are key in supporting sales in securing renewals, ensuring customer satisfaction, expanding market share, and driving revenue.  Responsibilities:

Deliver high quality one-to-one customer engagements remotely and in-person to build high quality technical relationships within customers and understand their use of our solutions.

Demonstrate the value of customers’ existing solutions and ensure their success and ongo...