Job Description
About Us
Location- Hyderabad, India
Level - Support
Department - Customer
Working Pattern - Work from Office
Salary - this will be discussed at next stage, if you have any questions at all please feel free to reach out.
Benefits -
We are looking for a Customer Success Engineer (Tier 1) to be the first line of support for our customers. In this role, you’ll provide technical assistance, troubleshoot issues, and ensure customer satisfaction by resolving problems quickly or escalating them when needed. If you’re passionate about helping customers succeed, have strong communication skills, and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities
Handle incoming support requests via email and phone within agreed SLAs.
Diagnose and troubleshoot basic software and connectivity issues.
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