Customer Success Executive (Accounting Software)

This job is all about helping customers succeed with our accounting software. You might like this job because you’ll be the go-to person for support, building strong relationships and solving problems to ensure our users love their experience!

Bukku is a well-funded and fast growing software company running the most-loved cloud accounting software currently being used by more than 10k SMEs in the country.

We're looking for the right candidate to help take our customers’ satisfaction to the next level, we want you to be part of the success story in building the best accounting software in Southeast Asia!

Responsibilities

1. Provide exceptional support to our customers through live chat and email, occasionally with outbound calls.
2. Obtain strong product knowledge in order to resolve customer’s queries effectively.
3. Go the extra miles to understand customers' pain points and try to resolve in a timely manner.
4. Main...