Customer Success Executive (IT / Microsoft Cloud & SaaS)

Role Overview

The Customer Success Executive is responsible for ensuring customers achieve measurable business value from our IT and Microsoft cloud solutions. This role acts as the primary post-sales relationship owner—driving adoption, renewals, upsell opportunities, and long-term customer satisfaction.

You’ll work closely with Sales, Delivery, Support, and Technical Consultants to ensure customers fully leverage Microsoft 365, Azure, Security, and SaaS solutions.

Key Responsibilities

Customer Onboarding & Adoption

• Own customer onboarding for Microsoft 365, Azure, Security, Power Platform, and SaaS solutions

• Ensure smooth handover from Sales to Delivery and Support teams

• Guide customers on best practices, usage, and adoption roadmaps

• Track onboarding milestones and customer success metrics

Relationship Management

• Serve as the main point of cont...