Customer Success Executive

About to role:-

Customer Success Executive will need to be able to understand customer expectation through ongoing collection and analysis of data and feedback which is then used to develop onboarding and retention strategies to feed into product road maps. He/she will be mostly collaborating with Customer Success Manager to assist in executing and structure planning to conceptualise ideas on behalf of the Customer Success Team.

Main Responsibilities

• Attend and remedy any escalated customer complaints reported via ticketing system, emails & calls.

• Contact churn customers and collect meaningful input from them while ensuring proper data tracking for reporting purposes.

• Able to provide quick solutions & insights to customers on ways that could improve their overall user experience with our system.

• Collect, analyse and distil feedback collected from customers to stakeholder for further service and product improvements. <...