Customer success executive

Job Title: Customer Success Executive
Company: Lunar Wave LLC
Location: Lodha Supremus 2, Waghle Estate, Thane, Maharashtra (On-site)
Type: Full-time
Salary: ₹15,000 – ₹20,000/month (based on experience)
About the Role
We’re hiring a Customer Success Executive to join our growing team in Thane. You’ll handle everything from customer queries and order bookings to improving how our support system works — using smart tools (including AI) to get the job done better and faster.
What You’ll Be Doing
Manage order bookings, refunds, access issues, and general troubleshooting
Work closely with internal teams when issues need escalation
Improve the support flow — identify friction points, suggest improvements
Use AI tools and platforms (Zendesk, GPT-based support tools, etc.) to enhance response quality and speed
Maintain clean records of customer interactions, tickets, and resolutions
What You’ll Need
Excellent written English
1–2 years of experience...