Customer Success Executive

Customer Onboarding
. Own the full onboarding journey from Sales handover to go-live - coordinating internally across Product, Tech,and Sales . Build a Customer Success Plan for each account, aligned to the customer's agreed goals and use cases . Run kickoff calls, manage backend platform configuration, and deliver product training sessions . Ensure customers reach their first meaningful milestone as quickly as possible . Spot and manage onboarding risks early Day-to-Day Support & Issue Management
. Serve as the first point of contact for customer queries, issues, and requests received via email, chat, or call . Triage incoming issues, log support tickets on Jira, and coordinate resolution with Product and Engineering . Validate fixes in production before confirming resolution with customers - no false closures . Communicate clearly and proactively to customers on ticket status, timelines, and outcomes . Manage support SLAs: 24-hourresponse for issues handled within CS, 48-hour u...