Customer Success Executive

About the job Customer Success Executive

Customer Success Executive (Full-Time)

About the Role

We are looking for a Customer Success Executive (CSE) to support our customers and ensure smooth coordination across projects. This is a full-time remote role (Singapore hours, 9:30 AM 6:30 PM SGT, Monday to Friday).

You will handle customer enquiries, assist with quotations, and coordinate with internal teams. Beyond daily support, this role offers the opportunity to work with generative AI tools (including our Superbench platform, which automates ~60% of customer queries) and progressively grow into account management.

Core Responsibilities

• Respond promptly to customer enquiries across WhatsApp, email, calls, and social media messages.
• Manage appointment scheduling, reminders, and follow-ups.
• Prepare and send quotations.
• Coordinate with external vendors (e.g., makeup artists) and internal tea...