Customer Success Executive

Employment Type: Part-time Contractor, 25 hours/week (12 PM – 5 PM PST, Monday–Friday)

Role Overview

Our client is a retail media optimization and analytics platform helping brands, sellers, and agencies maximize returns from marketplace advertising. Founded in 2016, the company has a fast-growing global client roster and a diverse, talented team across multiple geographies.

They are seeking a Customer Success Executive to manage and optimize advertising accounts across Amazon, Walmart, and other e-commerce platforms. This role focuses on client support, campaign analysis, and cross-team collaboration to ensure strong business outcomes and a seamless customer experience.

Key Responsibilities

Client Support

• Respond to and resolve helpdesk tickets related to reporting, data accuracy, and platform functionality
• Troubleshoot technical or data-related issues and coordinate with product and engineerin...