Customer Success / Experience Associate

Cosign is revolutionizing the $4 trillion rental industry with a market-leading rent guarantee product. Our mission is to expand housing access for renters and boost occupancy for landlords. Backed by top entrepreneurs, venture capital firms, and real estate investors, Cosign is built by experienced landlords who deeply understand the rental market’s need.

Job Title: Customer Experience Associate

Department: Customer Success

Reports To: Head of Customer Success

Location: Remote

Employment Type: Full-time

As a Customer Experience Associate, you will play a vital role in delivering exceptional service to our applicants and property management partners. You will provide real‑time support via chat, calls, and emails, while managing inquiries in our CRM (HubSpot). You’ll be an integral part of the team ensuring smooth operations, high satisfaction, and timely resolution across customer interactions.

At Cosign, we seek exceptional...