Customer Success Expert

Your task as a Customer success expert is to build lasting relationships between Mozio and its customers, ensuring their expectations are met and exceeded. You will be responsible for managing incoming calls, emails, and chat messages from customers, service providers, and partners. Your goal is to maintain excellent service standards, respond efficiently to customer inquiries, and uphold high customer satisfaction.

Requirements

• Excellent communication skills in English at an upper intermediate (B2) level or above
• At least 2 years of experience in customer support
• A third language (Spanish, French, Italian, German, Chinese, or Portuguese) is a plus

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

• Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
• Smartphone updated enough to support ...