Customer Success & Implementation Specialist

Customer Success & Implementation Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Customer Success & Implementation Specialist

Key Projects

• Lead end-to-end implementation of SaaS solutions for enterprise clients.
• Manage technical integrations with cloud platforms (AWS, Azure, GCP).
• Act as the primary contact for clients, ensuring smooth onboarding and adoption.
• Work with internal teams to resolve implementation challenges and enhance customer experience.

Responsibilities

• Own the entire customer implementation lifecycle , from onboarding to ongoing support.
• Ensure integrations are delivered on time, within scope, and aligned with business needs.
• Proactively identify and address technical and operational gaps for customers.
• Facilitate customer trai...