Customer Success Lead

This role focuses on driving growth within our existing customer base by identifying and enabling cross-sell and upsell opportunities across our portfolio of hardware and software solutions for renewable asset management. You will work closely with customers to understand their evolving needs, manage contract renewals and revamping projects, and ensure the ongoing performance and maintenance of installed equipment.

By connecting customer needs with the most relevant GPM solutions, you will help customers improve asset performance, gain deeper operational insights, and achieve better energy outcomes - while contributing directly to Net Revenue Retention and sustainable revenue growth. A key part of the role is embedding a strong commercial mindset within the Customer Support team, ensuring value creation is part of every customer interaction. 

In this role, you will be responsible for establishing and building our Customer Success function from the ground up, offering a u...