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Customer Success Lead - Greater China & East Asia

Coats
Full-time India, India Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted:
February 24, 2026
Location:
India, India, India

Job Description

Role Purpose

As the Regional Lead of Customer Success, your role will be to manage the post-go live customer relationship with the teams in region/Country. Our aim is to maximise customer adoption of our products, execute best practise in product usage, propose cross-sell, upsell and manage the recurring revenue from customers, and keep churn to the lowest possible.

Principal Accountabilities and Key Activities

  • Responsible for leading and influencing the customer relationship at the most senior level of customer organisation within the region.

  • Maintaining a highly collaborative and positive relationship with the customer and with internal teams to ensure quality solution delivery and support within the region.

  • Provide leadership and insight into customer's objectives, process and technology roadmaps.

  • Mentor the team in all commercial aspects of the role including chasing overdue AMC renewals. Protect and ensur...

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    Job Overview

    Job Type: Full-time
    Location: India, India
    Posted: February 24, 2026
    Deadline: April 05, 2026