Customer Success Lead in Healthcare IT

Become a trusted Customer Success Lead in Christie Innomed's Healthcare IT division. Drive client relationships and ensure comprehensive adoption of healthcare imaging solutions across Canada.
This vital role involves ensuring client satisfaction and the adoption of Christie Innomed and Fujifilm’s innovative healthcare IT products. You will engage with clients through regular business reviews while collaborating with cross-functional teams for effective onboarding strategies. Your role directly impacts customer retention and advocacy.
Key Responsibilities:
• Manage relationships with Healthcare IT clients strategically
• Conduct Quarterly Business Reviews to ensure solution success
• Facilitate onboarding and support for adopted technologies
• Elevate cross-sell and upsell opportunities with customers
• Represent client feedback to enhance product offerings
Requirements:
• Bachelor’s degree in Healthcare Administration or IT
• At least 5 years of experienc...