Customer Success Lead - Latam

About the Role As the Customer Success Lead you'll lead a team of experienced Customer Success team members across Spanish LATAM.You'll balance people leadership, strategic direction, and hands‐on customer impact - driving excellence in post‐sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.You will: Lead, coach, and develop a high‐performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.Act as a player‐coach: directly manage priority accounts, join key customer conversations, and model best‐in‐class success practices.Lead by example in complex post‐sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.Set strategic direction for the team, aligning customer success initiatives with company goals and market trends.Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer...