Customer Success Lead

We are looking for a dynamic and customer-focused Customer Success Lead to support our customers in maximizing the value of our in-house application solutions. This role combines product functional support, customer consultation, enablement, ensuring stable system operations, high customer satisfaction, and long-term product adoption. You will essentially be a Customer Success Personnel working in a product support team to be the bridge between users, support, and product/development teams. You will not just be firefighting issues, but most importantly help shape how successful people are with BASS's solution.

What should you have?

• Strong experience in providing technical application support and resolving incidents within SLAs
• Proven ability to diagnose, troubleshoot, and perform root cause analysis on application, performance, and integration issues
• Skilled at identifying recurring issues, trends, and risks, with proper documentation and escalat...