Customer Success Lead

Title:
Customer Success Lead

Job Type:
Full-Time, Remote

Timings:
7 PM - 4 AM (Pakistan Standard Time)

Overview:

The
Customer Success Lead
owns and elevates the end-to-end client delivery experience. This role ensures that clients consistently receive clear communication, high-quality deliverables, and a seamless experience throughout each engagement. By fully owning delivery execution, this role removes the founder as a delivery bottleneck, protects quality, deepens trust, and enables the business to scale without sacrificing standards.

This is a highly visible, high-trust role for someone who enjoys being front and centre with clients and takes pride in delivering exceptional outcomes.

Core Duties & Responsibilities:

• Own delivery for assigned clients, ensuring clarity, momentum, and follow-through.
• Act as the primary day-to-day point of continuity for clients throughout engagements.
• Ensure clien...