Customer Success Lead – Q-SYS at Riana Group

Confidential

Full-Time Kenya, Kenya Other-General

Posted:

February 26, 2026

Location:

Kenya, Kenya, Kenya

Job Description

Job Description
RIANA Group is a leading technology solutions provider based in Nairobi, Kenya. We bring innovative solutions that are designed to simplify, streamline and strengthen businesses.

Customer Success Lead – Q-SYS
The Customer Success Lead is responsible for ensuring clients realize the full value of the company’s solutions post-implementation. This role bridges the gap between technical delivery and client experience, focusing on long-term satisfaction, retention, and account growth.

Key Responsibilities

Client Onboarding & Adoption
Oversee and coordinate the client onboarding process to ensure a smooth transition from implementation to active use.

Develop and execute tailored adoption plans to ensure clients are fully utilizing the system’s capabilities.

Conduct onboarding sessions and ensure training is delivered effectively in collaboration with the training ...
                

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Job Overview

Job Type: Full-Time

Location: Kenya, Kenya

Posted: February 26, 2026

Deadline: April 07, 2026