Customer Success Lead

CAE

Full time Saint-Laurent, Québec Business Operations Specialists

Posted:

June 08, 2026

Location:

Saint-Laurent, Québec, Canada

Job Description

Description
Customer Relationship Management
Act as the first point of contact for customers for ongoing business, operational, and application-related needs.
Build and maintain trusted relationships with customer stakeholders at operational, technical, and leadership levels.
Understand customer objectives, success criteria, and operational context.
Lead regular customer engagements, including monthly touchpoints and periodic business reviews.
Customer Success & Retention
Own customer health, satisfaction, and retention outcomes for assigned accounts.
Monitor usage, adoption, and engagement trends to ensure sustained value realization.
Proactively identify adoption risks and coordinate mitigation plans with internal teams.
Support renewals by ensuring strong relationships, active usage, and customer satisfaction.
Implementations & Onboarding
Lead or contribute to new customer impl...
                

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Job Overview

Job Type: Full time

Location: Saint-Laurent, Canada

Posted: June 08, 2026

Deadline: July 18, 2026