Job Description
Reports To:
The Customer Success Lead will report to the Head of Customer Success.
Job Overview:
The Customer Success (CS) Lead executes the CS strategy and commercial plays defined by the Head of Customer Success within their assigned team/s and portfolio.
Reporting to the Head of Customer Success, the Customer Success Lead is responsible for building and leading a high-performing Customer Success team that drives product adoption, client retention, sustainable revenue and market share growth across assigned customer segments.
Based in Taguig, this role partners closely with Sales, Marketing, Analytics, APAC Service and other regional teams to deliver outstanding customer outcomes, while embedding SEEK’s purpose and principles in how the team operates.
Success in this position looks like:
- A motivated CS team hitting or exceeding Customer Success OKRs;
- Deep understanding of clients’ talent acq...
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