Customer Success Lead

The Customer Success Lead (CSL) is responsible for driving long‑term customer success, adoption, and value realization for Pelesys digital training solutions, with a strong focus on reducing customer churn and strengthening retention. This role serves as the primary post‑sale and post‑implementation point of contact for assigned customers and plays a critical role in customer onboarding, smaller‑scale implementations, ongoing product adoption, and operational success.

The CSL partners closely with Product, Professional Services, Support, Finance, and Business Development teams to ensure seamless delivery, proactive issue management, and a consistently high‑quality customer experience. By aligning Pelesys capabilities to customer needs and outcomes, the CSL helps maximize customer value, improve satisfaction, and support long‑term account stability and growth.

Description

Customer Relationship Management

+ Act as the first point of contact for custome...