Customer Success Leader at 360insights

Transform client experiences with 360insights as a Customer Success Leader in Whitby, Ontario. Oversee program success, develop client relationships, and drive operational excellence through data insights.
This key role focuses on maximizing client satisfaction and operational efficiency. You'll engage closely with clients, leading meetings to deliver essential performance updates and industry insights. With a background in Customer Success or Client Operations, you will strategically navigate program management, ensuring alignment with best practices.
Key Responsibilities:
• Handle operational management and client support requests
• Lead client strategy meetings and quarterly reviews
• Advocate for clients in internal discussions
• Create and maintain training resources and documentation
• Analyze program performance metrics for improvements
Requirements:
• 3-5 years of experience in Customer Success or similar roles
• Confidence in managing data and ope...