Customer Success Leader at Insurity Marine Suite

Join Insurity as a Customer Success Leader for the Marine Suite, where you will empower insurance clients in achieving their objectives. This cross-functional role integrates sales, consulting, and strong relationship management.
As a Customer Success Leader, you will act as the main point of contact for clients, driving understanding and satisfaction with the Marine Suite software. Your role includes capturing critical meeting notes, engaging with customer stakeholders, and ensuring back-end systems support customer needs. Measure customer KPIs effectively to capitalize on growth and enhancement opportunities.
Key Responsibilities:
• Act as the primary management point for clients
• Accurately document meeting discussions and action items
• Prepare and deliver engaging presentations to clients
• Maintain customer-facing tools and resources
• Identify areas for cross-sell and upsell opportunities
Requirements:
• Relevant experience in customer success managem...