Customer Success Manager – AI Saas TX

Job Description

Our client is a next-generation B2B AI platform driving breakthrough revenue opportunities across marketing, sales and product teams in the Revenue Science space. They enable revenue teams to see beyond predictions and use data to identify prescriptive actions that drive profitable growth.

They are looking for an experienced Customer Success Manager (CSM).

The Customer Success Manager is responsible for managing all aspects of the customer lifecycle from running the POC, through onboarding, day-to-day customer management to cross-sell and upsell.

The successful CSM will work as an individual contributor with customers to foster a strong customer relationship, continuously monitor customer health and position himself/herself as a subject matter expert and trusted advisor.

In addition, the CSM will be measured on KPIs such as customer renewals, cross-sells and upsells.

Requirements

• About 3 y...