Customer Success Manager (all genders)

Your mission

You own the human side of every account. Customers come to PartsCloud on a six-month free trial. We earn the conversion, it is never automatic. And you are the one who turns a trial into a paying, expanding customer.
You build the trust, lead the change, and prove the business value that moves an account from “interesting” to “we can’t work without this.” You own adoption, the business case, trial-to-paid conversion, and net revenue retention. 
You are also an early builder of Customer Success at PartsCloud, working directly with the founders, creating the playbook from scratch, and deciding whether our trial model becomes a real, growing business.
Your team: Every account is a two-person team. The Forward Deployed Engineer owns the data, the ERP integration, and Time-to-Value. You own the relationship, the value story, and the commercial outcome. One shared onboarding plan, one target date. Clean seams: you never touch data prep, the FDE never manages ...