Job Description
Job Title: Customer Success Manager – HVAC & Plumbing
Position Type: Full-Time, Remote
Working Hours: U.S. Hours
About the Role
We're hiring a Customer Success Manager who thrives on fast-paced phone conversations and knows how to turn HVAC and plumbing inquiries into booked jobs. This role is perfect for someone who enjoys helping customers, closing opportunities, and being a key driver of daily revenue.
You'll be the first point of contact for customers calling in with urgent service needs. Your ability to listen, guide the conversation, and confidently book the right service will directly impact customer satisfaction, technician utilization, and overall business growth.
Responsibilities
Inbound Sales & Call Handling
- Answer high-volume inbound HVAC and plumbing calls with professionalism, empathy, and confidence
- Convert customer inquiries into booked service appointments, targeting a high call-to-booking rate
Apply for this Job
Submit your application for the Customer Success Manager position at Pavago.
Apply Now Save for Later