Customer Success Manager

Requirements

Must-haves

• 3+ years of customer success or account management experience
• Experience with fintech products or financial technology environments
• Experience with account management, upselling, cross-selling, and renewals
• Ability to identify customer challenges and propose effective solutions
• Strong communication skills in both spoken and written English

Nice-to-haves

• Startup experience
• Bachelor's Degree

What you will work on

• Drive revenue retention and expansion while ensuring customer success with company products
• Manage and grow a portfolio of existing accounts, nurturing long-term relationships and identifying growth opportunities
• Act as a trusted advisor by leveraging product expertise and data insights to improve customer outcomes and increase adoption
• Build and maintain relationships with key stakeholders and decision-makers a...