Customer Success Manager at Arlo

Drive customer success with Arlo as a Customer Success Manager. Own client relationships from onboarding through renewal while ensuring customers achieve meaningful outcomes with the Arlo platform.
In this pivotal role reporting to the Senior CX Manager, you’ll guide customers in their journey to value realization. You will proactively identify growth opportunities and balance customer needs with business objectives. This position suits professional relationship builders eager to make a measurable impact for clients and the company.
Key Responsibilities:
• Deliver onboarding and training for customer success
• Coordinate cross-functionally to solve implementation challenges
• Manage a diverse portfolio of customer accounts
• Conduct business reviews to boost retention and upsell
• Track customer metrics to inform improvement strategies
Requirements:
• 2+ years in customer support or account management
• Experience in SaaS or technology environments
• St...