Customer Success Manager at MediaValet

Become a Customer Success Manager with MediaValet! Lead customer accounts and drive success for clients utilizing our powerful DAM platform while working remotely from anywhere in Canada.
As a Customer Success Manager, you will ensure that each client fully leverages MediaValet's offerings to meet their specific goals. By managing accounts efficiently and collaboratively with internal teams, you will drive satisfaction and retention. Your proactive mindset will allow you to identify new opportunities and provide timely support to address any issues.
Key Responsibilities:
• Oversee and manage client account activities and needs
• Be the primary liaison for building robust client relationships
• Identify opportunities for upselling MediaValet features
• Support contract renewals and score high retention
• Collaborate across teams to devise client-oriented solutions
Requirements:
• Minimum 3 years in account management or similar
• Familiarity with SaaS envir...