Customer Success Manager at Quo - Remote

Join Quo as a Customer Success Manager, providing remote support across Canada. Your mission: grow and retain customers through impactful engagement and strategic planning.
In this full-time, remote role, you'll collaborate with a small team, managing your own customer portfolio. You will identify high-potential customers, implement product-led strategies, and drive adoption through thoughtful engagement. Your success will hinge on Net Revenue Retention, requiring a combination of creativity, organization, and clear communication.
Key Responsibilities:
• Build and maintain a portfolio of Quo clients
• Establish strategic relationships to enhance customer experience
• Drive tailored account plans to foster successful outcomes
• Share best practices to evolve Customer Success approaches
• Create automations leveraging product usage insights
Requirements:
• Over 5 years of experience in a similar role
• Strong collaboration skills across departments
• Comf...