Customer Success Manager at TELUS Health

Drive client success as a Customer Success Manager with TELUS Health. Focus on client advocacy, strategic planning, and successful outcomes to enhance customer experience.
In this role, you will lead strategic initiatives to ensure the satisfaction and loyalty of TELUS Health’s clients. Leveraging your 3-5 years of experience, you will develop strong partnerships with C-level executives, conduct business reviews, and facilitate success plans. Your aim is to optimize solutions and create a collaborative environment that fosters client advocacy.
Key Responsibilities:
• Maintain high client loyalty through relationship building
• Conduct comprehensive business reviews and success plans
• Drive engagement using communication strategies
• Facilitate strategy sessions and monitor performance
• Solicit feedback to enhance products and services
Requirements:
• 3-5 years in Account or Success Management roles
• Post-secondary education or equivalent experience
•...