Customer Success Manager

Auror
Full-time auckland, auckland Project & Process Management
Posted:
June 11, 2026
Location:
auckland, auckland, New-Zealand

Job Description

About Auror

At Auror, we empower the retail industry to tackle theft and Organized Retail Crime, a $150 Billion problem worldwide. Founded in New Zealand 12 years ago, we partner with some of the world’s largest retailers across the US, Canada, Australia, New Zealand, and the UK. Our mission is to reduce violent retail crime by 50 % in five years, using technology and AI responsibly to support customer safety and operational efficiency.

The Role

Customer Success Manager – drive long‑term strategic value and deep product integration across our enterprise partnerships. Own the ongoing relationship after activation, ensuring the platform becomes indispensable for customers’ crime‑reduction strategy.

Your Responsibilities

  • Strategic account direction: own the post‑onboarding lifecycle for enterprise customers, defining the long‑term vision and success roadmap to ensure sustained ROI.
  • Drive deep adoption: move beyond basic u...

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Job Overview

Job Type: Full-time
Location: auckland, New-Zealand
Posted: June 11, 2026
Deadline: July 21, 2026