Customer Success Manager

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organized Retail Crime, a $150 Billion problem worldwide. Founded in New Zealand 12 years ago, we partner with major retailers across the US, Canada, Australia, New Zealand, and the UK to connect people and intelligence and reduce crime.

The Role

The Customer Success Manager drives long‑term strategic value and deep product integration across our enterprise partnerships. Once a customer is activated, you own the ongoing relationship, ensuring our platform becomes indispensable to their daily operations and crime‑reduction strategy.

Your Responsibilities

• Own the post‑onboarding lifecycle for enterprise customers, defining a long‑term vision and success roadmap to sustain ROI.
• Move beyond basic usage to embed the platform in the customer's culture and standard operating procedures.
• Lead high‑impact business reviews and executive brie...