Customer Success Manager

What will you do? Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement. Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. Understand power maps and decision makin process in customer organization. Understands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these goals. Develop and implement customized onboarding plans tailored to individual customer needs. Create and manage customer success plans that align with the customer’s business goals and desired outcomes. Prepare both standard and custom documentation to support onboarding and ongoing engagement. Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice. Collaborate closely with the Operatios team for seamless handoffs in last phase of project delivery. Collaborate closely wi...