Customer Success Manager

What will you do?
* Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement.
* Build and maintain strong, long-term relationships with top management and middle managers in customer organizations.
Understand power maps and decision makin process in customer organization.
* Understands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these goals.
* Develop and implement customized onboarding plans tailored to individual customer needs.
* Create and manage customer success plans that align with the customer's business goals and desired outcomes.
* Prepare both standard and custom documentation to support onboarding and ongoing engagement.
* Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice.
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