Customer Success Manager

Pivotal Integrated HR Solutions
Full-time Brampton, Ontario Business Operations Specialists
Posted:
March 23, 2026
Location:
Brampton, Ontario, Canada

Job Description

Job Description:



Customer Success Manager

Our client is a third-party logistics (3PL) provider specializing in the healthcare and industrial chemical sectors. As they continue to grow, they are seeking a proactive and relationship-driven Customer Success Manager to join their team.

Position Overview:


The Customer Success Manager will manage a portfolio of approximately 30–40 client accounts, serving as the primary point of contact to ensure service excellence, issue resolution, and long-term client satisfaction. This role is both strategic and hands-on, focused on strengthening relationships, managing escalations, identifying growth opportunities, and supporting operational excellence.

Key Responsibilities


  • Manage and nurture relationships across 30–40 customer accounts
  • Serve as the primary escalation point for client concerns and service issues
  • Proactively communicate...
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    Job Overview

    Job Type: Full-time
    Location: Brampton, Canada
    Posted: March 23, 2026
    Deadline: May 02, 2026