Customer Success Manager

ShipHero Fulfillment is now LVK Logistics!
At LVK, we are not just a fulfillment center; we are your dedicated partner, committed to enhancing your brand's journey and delivering unparalleled results.
We are looking for a talented professional to join our team! This is a full-time remote position with a Monday to Friday schedule from 9 am to 5 pm EST. If you are based in Latin America and eager to be part of a dynamic and innovative team, we want to hear from you.
We are seeking a Customer Success Manager (CSM) , who will ensure that our clients' fulfillment needs are met with efficiency and excellence. You will provide support, handle escalations, and work closely with internal teams to optimize processes and deliver exceptional service.
Responsibilities of the Position:
Manage customer relationships, acting as the primary point of contact for inquiries and escalations.
Collaborate with IT and operations teams to streamline fulfillment processes to ensure custo...