Customer Success Manager

Job Summary: The Customer Success Manager (CSM) at PaxeraHealth Corp.

plays a critical role in ensuring client satisfaction, product adoption, and long-term partnership success.

This position is responsible for managing relationships with healthcare providers, hospitals, and imaging centers, ensuring that clients realize the full value of PaxeraHealth’s SaaS solutions.

The CSM will proactively support onboarding, usage, renewals, and expansion, all while working to ensure zero churn and high customer satisfaction.

Key Responsibilities: Customer Onboarding & Adoption Lead the onboarding process for new clients, ensuring smooth implementation and training on PaxeraHealth’s solutions.

Develop success plans tailored to each client’s needs and workflows.

Monitor client engagement and provide proactive support to drive adoption.

Relationship Management Build and maintain strong, long-term relations...