Customer Success Manager

The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and managing client expectations. CSM should be excellent at digital management– keeping documents, notes, and data organized, and have excellent verbal and written communication skills.

Responsibility of Customer Success Manager

• A strong process methodology and planning through a passion for customers, people and success.
• Responsible for overseeing our client base, managing customers inquiries and reporting directly to the team leaders.
• Overall responsibility is to build customer loyalty and foster long-term customer relationships by ensuring that customers have a positive experience.
...