Customer Success Manager (Channel Partners)

Acumatica Overview

Acumatica is a leading provider of cloud business management software that empowers small and mid‑size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology, Acumatica delivers a suite of fully integrated business management applications including Financials, Distribution, CRM, and Project Accounting on a robust and flexible platform.

Job Description

Position: Customer Success Partner Manager – Canada (Bilingual – French & English)

Responsibilities

• Achieve world‑class NPS/CSAT scores, retention, churn and contraction mitigation, renewals and expansion goals via effective territory management.
• Coach and teach partner Customer Success Managers (P‑CSMs) to excel at customer success.
• Own and manage customer escalations and coordinate across departments to final resolution.
• Assist P‑CSMs with pol...