Customer Success Manager

I am currently working with a high-growth AI SaaS scale-up who is hiring its first Customer Success Manager in LATAM to support enterprise clients across South & Central America.

This is a foundational hire and you will own post-sales success in the region, lead complex enterprise implementations, drive adoption, protect renewals, and identify expansion opportunities.

You'll work closely with C-level stakeholders while helping localize playbooks and shape regional strategy.

What they are looking for:

• 8+ years experience in a Customer Success Management role.
• Enterprise SaaS implementation experience.
• Strong commercial mindset (renewals + upsell exposure).
• Executive presence & stakeholder management.
• Fluency in Spanish & English (Portuguese is an added bonus).
• Comfortable operating autonomously in a scaling environment.

This is a fully remote position (based in Chile).

This opportunity ...