Customer Success Manager, Circle Plus

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Circle Plus in Kenya.

We are looking for a highly motivated Customer Success Manager to drive the success of our premium-tier customers. This role focuses on building long-term partnerships, guiding customers through onboarding and adoption, and helping them maximize the value of our platform. You will manage a portfolio of strategic clients, providing proactive support and strategic insights to ensure their communities thrive. Working cross-functionally with Product, Engineering, Sales, and Support, you will help shape best practices and processes for scalable customer success. This is a high-impact position that combines hands-on account management with opportunities to influence broader customer experience strategy. You will act as a trusted advisor, ensuring each customer achieves their goals while driving retention and growth.