Customer Success Manager

Customer Success Manager Role Description

The Customer Success Manager is a dynamic role that is inherently cross‑functional. You will proactively create and implement plans for building, growing and retaining long‑term customer relationships. You will work directly with customers, sales, product support, product management, and internal engineering team(s) to deliver turnkey networking solutions to solve service provider’s scale and capacity challenges as they approach 5G, next‑gen internet, and data center deployments.

You will own creating customer experiences, take learnings from these engagements, and drive our business processes and roadmap, shaping next‑generation Access, 5G, Optical Transport, Aggregation, Data Center, and Provider Edge solutions.

Primary Responsibilities

• Build relationships with our most strategic customers by working with customers, sales, internal teams, and partners to accelerate deployment, adoption and value...